Escom Mobile

Wisdom Mayuni

February 12, 2024

Hello everyone, you can download Escom Mobile for iPhone and Android and experience using one of the most useful apps in Malawi. This app was made by Escom Malawi, the country’s main electricity provider. This app is long overdue but at last it is here. Let us hope the app is kept up to date and let’s hope Escom continues to add other useful functions to it as type goes.

How to install Escom Mobile App

You can choose to install the Escom Mobile app by choosing from the options below:

After you install the Escom Mobile app, click the icon to launch it.

What is the Escom Mobile App?

The Escom Mobile App is part of a comprehensive digital innovation launched by the Electricity Supply Corporation of Malawi (ESCOM) aimed at transforming the way electricity faults and outages are reported and managed. This initiative, referred to as the “360 degrees Digital Experience,” encompasses several components designed to cater to the diverse needs of ESCOM’s customers, ensuring accessibility, convenience, and efficiency in service delivery. The new app offers a range of features, including the ability to report emergencies, faults, and complaints/general inquiries. Users can also follow up on faults/complaints, retrieve tokens, check postpaid bills, you can check the full list of features right below.

Escom Mobile Features:

Report Emergencies: Quickly and easily alert ESCOM about dangerous situations like downed power lines or electrical fires.
Report Faults: Submit details about power outages or equipment issues directly through the app for faster resolution.
Report Complaints/General Enquiries: Voice your concerns or ask questions about your service through a convenient platform.
Track Resolved Issues: Stay informed on the status of your reported faults and complaints with real-time updates.
Retrieve Tokens: You an use the app to retrieve to tokens or visit our retrieval guide.
Review Bills: Access and analyze your past and current postpaid bills conveniently within the app.
Make Secure Payments: Settle your electricity bills directly through the app using various secure payment methods.
Stay Informed: View the scheduled load shedding program for your area and plan accordingly.